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Packages are generally shipped within 2 days after receipt of payment. They are shipped via one of our transport compagny with tracking number and with signature. Please contact us before choosing this method of delivery because it means additional costs. Whatever the delivery method chosen, we send you a link to track your package online.
Shipping charges include preparation and packing costs and postage. Preparation costs are fixed, whereas transport fees vary according to the total weight of the package. We recommend you to group all your items in one order. We can combine two orders placed separately, and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
boxes dimensions are appropriate and your items are properly protected.
Check this list to know if your contry is on delivery and the cost outside promotions times:
Bosina & Herzegovina
|Weight / Kilos||€||€||€||€||€|
|0 - 3 Kg||14,50 €||16 €||19,99 €||39.99 €||74,98 €|
|4 - 10 Kg||16 €||17,50 €||23,50 €||42.59 €||76,78 €|
|11 - 15 Kg||17,50 €||19,99 €||28,45 €||46,55 €||79,54 €|
|16 - 20 Kg||19,99 €||23,50 €||29,99 €||48,89 €||84,55 €|
|21 - 31,5 Kg||23,50 €||28,45 €||32,49 €||54,89 €||89,25 €|
Carriers we chose for yuor shipments depend on two parameters - expedition stores, types of products, all four carriers are:
- Mondial Relay, delivery collection point, ships 72 h.
- Exapaq DPD, delivery, ships 48 hours.
- DB Schenker, delivery, ships 48 hours.
- Seur International, delivery, ships 72 hours.
The transit time is betwen 2 at 10 days depending your country. We send your order from Spain or Germany.
Upon receipt of the products ordered, the receiver must check the status and content of the package as well as the proper functioning of delivery, and receive employment conditions contained in the manual provided. In the event that one or more of the products ordered are missing or damaged, the customer or recipient must file a claim with the carrier at the time of delivery.
However, within 24 hours after delivery, sending a certified letter in the transportation agency, with the direction of trasnportista found on the delivery note, we can accept claims after enterga.
Without proof certified mail, or clear complaints on the delivery note, we can not claim at the shipping agency and their claims will not be considered by insurers of our carriers.
If in doubt, refuse the package