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These "Conditions of Sale" apply to legal operations on products marketed to customers by B TRUST ONLINE SL within its virtual stores and other shopping platforms.



These Terms and Conditions are intended to define the terms and conditions on which B TRUST ONLINE offers and sells Products to its clients. These conditions shall prevail over all other conditions contained in any other document, unless prior express written consent.



The client acknowledges having read at the time of placing order, the present general conditions of sale and expressly accept them without reservation. These general conditions of sale govern the contractual relationship between B TRUST ONLINE SL and client, both parties accepting them without reservation.



The majority of products offered by B TRUST ONLINE customers is immediately available. However, all products sold by B TRUST ONLINE does not necessarily have to be selling online and have to go through pre-intervention quantity surveyors and other architects.



 The automatic registration systems are considered as proof of the nature, content and date of the Order. B TRUST ONLINE confirm the client's acceptance of the Order by sending a confirmation message to the email address it will release. The sale will be concluded only after the dispatch of the order confirmation. B TRUST ONLINE reserves the right to refuse or cancel any order from a customer in particular if said customer insolvency or in the event of a default of the relevant Order or an earlier delivery or a dispute over payment of a previous order. Information specified by the customer when entering information inherent in its Order commit it. TRUST ONLINE B can not be held responsible for errors made by the client as the coordinates of the recipient of the Order (delivery address, billing address in particular) and delays in delivery or failure to deliver the Products that these errors could generate.



After confirming the Order and subject to confirmation of payment for products ordered TRUST ONLINE B will ship to the customer, under its responsibility, the goods ordered at the delivery address as soon as possible unless otherwise stated on the site. All Products set out in the past to B TRUST ONLINE Commands are for the personal use of the client or the recipient whose name is mentioned in the delivery address. If necessary, the customer agrees to pay upon receipt, all taxes, duties, levies and other charges present and future due for delivery of the products themselves; the joint liability of B TRUST ONLINE shall in no way be held as such. Clients or recipients of products is strictly forbidden partial or total resale of products with the exception of business customers. Delivery will be made by an international private carrier with delivery against signature. Our shipping rates are available in the description of each product. Any delays in delivery due to the carrier or TRUST ONLINE B does not entitle the customer to claim damages. The ordered products are transported at the risk and peril of the recipient.

Upon receipt of the Products ordered, the customer or recipient should check the status and contents of the package as well as the proper functioning of the delivered, and will receive employment conditions contained in the manual provided. In the event that one or more of the Products ordered are missing or damaged, the customer or recipient must file a claim with the carrier at the time of delivery. (Are considered as force majeure releasing ONLINE TRUST B of its obligation to deliver: floods, state of war, riots, fire, strikes, traffic accidents and impossibility of being supplied.) For reasons of availability products ordered, an Order will be subject to several successive deliveries to the customer. In the event that the client would like the Products to be delivered to two different addresses, it should be out 2 separate orders.

In case of defects during the development unit into operation (DOA), the customer has the right of return within 14 days of delivery. It must be requested by email or phone to "customer service" of TRUST ONLINE B. A return number will be issued and a back label. Attention product damaged by the transport is not considered a DOA.



The customer has a period of 14 days from receipt of the products ordered to return to ONLINE B TRUST against exchange or refund. In this case, the customer shall return the new Products, intact, with all accessories, instruction manuals and documentation to the address that we will tell them (All in the original packaging). It will thus contact TRUST ONLINE B before returning products.

Upon exercise of the right of withdrawal, "ONLINE TRUST B" will reimburse the sums paid by the customer at no charge except the cost of return to the customer. Repayment is due within a maximum period of 14 business days after receiving the goods to the address specified in these Terms.



All products for exchange or refund must be shipped in their original packaging, to the return address provided. Returned products must not be opened or started (consumable products) and all the accessories and other notices must be there, otherwise the rebate would be denied.
All products have been installed can not be resumed.

Testing of products:

B TRUST ONLINE able to practice a discount when the returned product was tested by the purchaser beyond what is normal.

The notion of "normal" is the fact that the buyer exceeds his right to trial defined as such he would have tried the product in store. Beyond this test, B TRUST ONLINE reserves the right to apply a discount to its redemption.

Products returned to the charge and under the responsibility of the customer. We advise you to ensure the return, so that in case of refusal, you can claim compensation to the carrier.

To complete the return, you must contact Online B trust to obtain an identification number, that number must appear clearly on your package.
Without this number, it will be more difficult to identify the return, so to reimburse.
The shipping address is the following:

Distrib space / OnlineBTrust Sl
Route de Noailles (D.44)
60730 Cauvigny, France.


Apart from an error on our part requiring mandatory return (wrong product or shipping), only the product will be refunded. However, in case of cancellation 14 days or DOA, we will refund the full cost control port included in a maximum of 14 days after receipt and inspection of the returned item.
In case of return not comply with the rules listed above, including the status of the original packaging that would be degraded, B TRUST ONLINE reserves the right to charge a portion of loan repayments has his client within the limits of 40% of the price of the order.


All products offered on the procurement platform B TRUST ONLINE benefit from a guarantee of supply of 1 to 25 years according to their nature and the laws in force in the country, but also by the publicity that made the product and indication on the invoice. This guarantee takes effect from the date of purchase of the product confirmed.

In case of failure during the initial manufacturer guaranteed period, the customer will return to ONLINE B TRUST the defective dependents (following conditions provided in good operating instructions). OnlineBtrust load will return your product to the supplier who will need to diagnose your fault.

Henceforth, the provider communicates with OnlineBtrust Sl and can give three types of responses.

1) Repair your product

2) exchange of all or part of your product

3) Repair Estimate following an outer member having lead to the failure or improper use. In this case, the quote is sent to you by Email, without response from you within 90 days, your hand without disposal so you can claim the supplier.



When registering on one of our purchasing platforms, personal information is necessarily collected by them. This information is essential to the processing and delivery of orders as well as the commercial management of the site (issuing invoices, warranty contracts, statistics, etc ..), the lack of information result in the invalidity of the Order . However, the platform purchase and B TRUST ONLINE undertake to keep strictly confidential and secure the personal information received from its clients.


In accordance with the Data Protection Act of 6 January 1978, any person who is the subject of a registration on the website, available at any time, a right of access, rectification and opposition to all of his personal data. To exercise this right, simply write a letter, with proof of identity, to:



Platform purchase ................... .

Service Data protection

Route de Noailles (D.44)

60730 Cauvigny
la France
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